Frequently Asked Questions!

Questions? You can always contact us anytime. But before that, take a moment to go through the FAQ’s.

Location

Where is Printers & Presses located?

The various product fulfillment centers we use are located throughout the United States and Canada. Products are audited, prepared, and professionally packaged accordingly on site and shipped nationwide for only $199.

Our main call center is located in the wonderful city of Montreal, Canada. Calls, emails, and online inquires are routed through our main call center. Orders are processed here and subsequently dispatched from a fulfillment center in the United States or Canada.

Where is your shipping facility located?

The product fulfillment centers we use are located throughout the United States and Canada. Depending on your location and the nature of your order, the fulfillment center may vary.

Do you ship to our zip coded
Absolutely. We ship nationwide, throughout continental USA and Canada for only $199, no matter what printer or press you order. We also ship internationally.

Language

Do you speak Spanish?

Si! Se habla español.
Yes, absolutely. Several of our customer care representatives speak Spanish.

Brands

Wich brand do you sell?
We offer most brands of office printers and digital presses including but not limited to: CanonRicohXeroxKonica MinoltaKyoceraToshibaSavinSharpLanierHPKIPKodak and OCE. If you do not see your brand of interest on this list, be sure to ask one of our customer representatives if we can help you.
Are you paid or sponsored by any major brand or manufacturer to promote any specific brand or model?

Absolutely not. We operate independently from all major manufacturers. Our company policy ensures that we remain completely brand-neutral. We sell nearly all brands and do not have a bias or preference for any one specific brand or product. The public can be sure to trust us to provide them with unbiased, well-informed, and up-to-date advice.

COMPANY

Can you tell us more about your company?
  • Yes. Please read the About Printers & Presses page. Click here.

PRODUCT & QUALITY

What makes you better than the competition?

We care. We offer great product advice. We try our best to find the best product fit for your needs. We’ve built a no-pressure sales organization. Our customer representatives will take their time to help you with all your questions. We’re confident we offer the broadest line of high quality repossessed and gently used printers in like-new condition at arguably the most competitive prices in the industry with the most comprehensive warranty.

Why should we buy from you?

We promise to take great care of your business needs and offer you the best customer experience. We’ll work diligently to find the best product fit for your needs. We’ll take care of your shipping and delivery for only $199. We’ll install and network your like-new office printer for only $199. We’ll make sure your installation is done right. For your full peace of mind, we’ll include our 2-year product warranty, and if you wish, we can extend that for you.

Do you sell brand new office printers?

Yes, on occasion, we can also quote you on a brand new unit. However, our most outstanding bargains are on repossessed equipment and gently used off-lease equipment in like-new condition. Be sure to ask one of our dedicated customer representatives about our highest discounted opportunities.

Do you sell gently used office printers?

Yes. Absolutely. It’s our specialty. We highly recommend buying gently used. It is by far the best way to obtain the most impressive bargain without sacrificing quality or features. Actually, if you were to place one of our gently used office printers next to a brand new one, you would be hard pressed to tell which one is which. Best of all, our equipment is warrantied to operate like new.

Do you sell repossessed office printers?

Yes. We specialize in selling repossessed equipment with extremely low copy counts on the meters.

Do you sell refurbished office printers?

Yes, but a little note of caution here. The equipment we sell does NOT require refurbishing, and that’s actually a really good thing. Often, the use of the term ‘refurbished’ may imply the equipment was already used quite heavily. Our company specializes in selling like-new equipment with extremely low copy counts, and this means our equipment does not require any major refurbishing. Buying an office printer from us is like buying a family car with only 5 or 10 thousand miles on the odometer.

How can we be sure the printer we buy won’t turn out to be a ‘lemon’?

All the brands of office printers we sell are world-renowned with solid reputations for durability and reliability. Before we sell a new model, we go the extra mile and consult BuyersLab.com, an independent, industry leading resource containing great product reviews. With each sale we make, we include our 2-year product warranty to ensure your full peace of mind. This 2-year period is extendable to 5 years. Be sure to ask your customer representative about our extended warranty options.

Do you sell wide format printers?

Yes — all major makes and models, subject to availability. Wide formats are one of our specialties.

Do you sell digital presses?

Yes — the very best models in the market.

Will you offer us a waranty

Yes. We offer a 2-year parts warranty. Please read details by clicking here. Be sure to ask your customer representative about our extended warranty options.

Who carries out the warranty

We work with a nationwide network of highly qualified service technicians located throughout North America. The same highly qualified service team we use to install your unit will be called on to execute the remainder of your warranty.

Do you offer any references?

Yes. Please be sure to ask your customer representative for references.

Can we see pictures of the office printer we're buying?

Feel free to request pictures of the unit you are buying from your customer representative.

INSTALLATION

Who will install the office printer we buy?

We work with a nationwide network of highly qualified service technicians located all throughout North America.

How much does it cost to have our new office printer installed?

We install and network the office printers we sell for only $199 and give you a free 30-day installation warranty to make sure the installation is done right.

What exactly is included in the cost of the installation?

The service technician(s) assigned to your installation will assemble your office printer and perform a complete networking of your unit with up to five workstations. Our free 30-day installation warranty is a guarantee that the installation will be done right and that the copy quality of your unit will be optimized.

Can we have multuiple workstations networked to our office printer?

Yes. Your customer representative may waive any additional fees associated to networking your office printer with more than 5 workstations. Be sure to ask your customer representative if you are eligible for any additional discount.

is the installation guaranteed?

Our free 30-day installation warranty is a guarantee that the installation will be done right.

SERVICE

Will you continue to service our office printer after it has installed?

Yes. We work with a nationwide network of highly qualified service technicians located all throughout North America. The same highly qualified service technician(s) we use to install your unit will be available to carry out a service agreement. Be sure to ask your customer representative about service agreement options.

How will you service our office printer if you are not physically located in our area?

We work with a nationwide network of highly qualified service technicians located all throughout North America. The network of technicians we use includes the very same folks that Canon, Ricoh, Xerox, Konica Minolta, etc. employ to provide service to their own customers.

Can we have multuiple workstations networked to our office printer?

Yes. Your customer representative may waive any additional fees associated to networking your office printer with more than 5 workstations. Be sure to ask your customer representative if you are eligible for any additional discount.

How much does your service cost?

Our installation package is only $199 and it includes the assembling and networking of your office printer as well as our free 30-day installation warranty. If a customer requires additional work, rates may vary depending on location and model. The national average is around $125 dollars per hour of labor. Be sure to ask your customer representative about service rates as well as service agreement options available.

SERVICE AGREEMENT

Will you offer us a service agreement?

Yes. If you prefer having a service agreement, we’ll offer you our service rates for both black & white and color printing. Be sure to ask your customer representative about service rates available in your area.

Can we use our own service company to obtain our own service agreement?

Yes. There is no obligation to take our own service agreement. You are free to obtain your own.

SHIPPING & DELIVERY

How long will it take to receive our office printer once we order it?

Our standard delivery times range between 7 to 12 business days. These times are estimates and we strive to meet them.

What happens if our office printer is damaged in transport?

Every office printer we ship is covered under our transport warranty. If an office printer is damaged in transport, the printer is insured and will be completely repaired or replaced at our own cost. No questions asked.

Are your delivery times guaranteed?

Due to the delicate nature of office printers and digital presses, we do not rush deliveries and therefore we do not guarantee delivery times. Our priority is to reduce the risk of damage. Nonetheless, we do a really great job of meeting our estimated times of arrival without compromising the safety and integrity of the equipment we sell you.

Is it possible to receive my printer any faster?

Yes. We can expedite your order by having your unit crated and transported by common carrier. Added charges may apply and the risk of damage may increase although covered by warranty.

WARRANTY

How long does your warranty last?

Our product warranty lasts 2 whole years. It can also be extended upon request.

What exactly is covered under your product warranty?

Our 2-year product warranty covers all electronic and mechanical components including but not limited to the motors, circuit boards, the power supply, the display panel, the print controller, the document feeder, drawers, and the finisher, etc. For more details, be sure to read our warranty statement.

Who carries out your installation warranty?

Our warranty is issued and carried out by PrintersAndPresses.com. We employ a nationwide network of highly qualified service technicians located all throughout North America.

How much does your 2-year warranty cost?

The cost of our 2-year product warranty is included in the price of our office printers and digital presses.

Can I obtain an extended warranty?

Yes. Prices for extended warranties vary depending on the model. Please be sure to ask your customer representative for the cost of our extended 5-year warranty options.

LEASING & FINANCING

Do you offer terms of leasing?

Yes. If interested in leasing the office printer or digital press you plan to purchase, please be sure to ask your customer representative about our leasing options.

PAYMENT METHODS

Which forms of payment do you accept?

We accept VISA, MasterCard, Amex, PayPal, wire transfers, and company checks.

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